Privacy Policy

1. Who We Are

Spark Security Solutions Limited provides electrical, security and associated technical services.

For the purposes of UK data protection law, Spark Security Solutions Limited is the Data Controller responsible for personal information processed in connection with this website and our services, except where another organisation acts as an independent controller for its own processing.

Our registered company details and contact information are provided at the end of this Privacy Policy.

2. Personal Information We May Collect

The information we collect depends on how you interact with us and the services you request.

3. How We Collect Personal Information

We may receive personal information when you:

• Submit a website contact or quotation form
• Contact us by email
• Call us
• Contact us using WhatsApp or another communication service
• Request a quotation or site visit
• Book or receive a service
• Provide information during a project
• Pay an invoice or otherwise enter into a contract with us
• Interact with our website

We may also receive relevant information from landlords, property managers, managing agents, contractors, business customers or other parties where they are legitimately arranging work at a property or premises.

4. How We Use Your Personal Information

We may process personal information to:

• Respond to enquiries
• Prepare quotations and estimates
• Arrange appointments and site visits
• Provide requested services
• Manage ongoing jobs and customer relationships
• Communicate about work, appointments or projects
• Issue invoices and maintain accounting records
• Produce certificates, reports or other service documentation where applicable
• Handle queries, complaints or disputes
• Maintain and secure our website and systems
• Understand and improve website performance
• Comply with legal and regulatory obligations
• Send marketing communications where permitted and where the appropriate consent or other lawful basis applies

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

6. Contact Forms, Email and Telephone Enquiries

When you contact us, we may retain the information you provide so that we can respond to your enquiry, prepare a quotation, arrange a service and maintain an appropriate record of our communications.

Please provide only information that is reasonably necessary for your enquiry or requested service.

7. WhatsApp and Other Communication Services

If you choose to contact us through WhatsApp or another third-party communication platform, information may also be processed by the provider of that service in accordance with its own privacy terms.

You should avoid sending unnecessary sensitive personal information through messaging services.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies for purposes such as essential functionality, preferences, website measurement and, where enabled, analytics or marketing.

Optional technologies that require consent should be controlled according to the choices you make through our cookie consent system.

For further information, please read our Cookie Policy (UK) .

9. Sharing Personal Information

We do not sell personal information.

We may share information where reasonably necessary with organisations or individuals that help us operate our business or provide requested services.

Depending on the circumstances, this may include:

• Website hosting and IT service providers
• Business software and communication providers
• Accountants and professional advisers
• Contractors or specialist service providers involved in delivering an agreed service
• Appropriately qualified partner engineers where a specialist service is being coordinated
• Regulatory bodies, courts, law enforcement or public authorities where disclosure is legally required

Where another provider acts as a processor on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.

Some organisations may act as independent data controllers for information they process for their own purposes.

10. Payment and Accounting Information

Where you become a customer, we may process information necessary for invoicing, payment administration and accounting.

We do not need to store full payment card details simply because an invoice or payment is processed. Where an external payment or banking provider is used, that provider may process payment information under its own privacy and security arrangements.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, regulatory or contractual requirements.

Different records may therefore be retained for different periods.

For example, financial and accounting records may need to be retained for the period required by applicable UK tax and accounting rules, while unsuccessful enquiries may be retained for a shorter period where there is no continuing business need.

Information may be retained for longer where reasonably necessary in connection with a dispute, legal claim, warranty, certification record or regulatory requirement.

12. International Data Transfers

Some technology, hosting, communications, analytics or software providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards required by applicable UK data protection law are used where necessary.

13. How We Protect Personal Information

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Measures may include access controls, secure website connections, account security, software updates and appropriate controls over business information.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request data portability where the legal requirements for that right are met
• Withdraw consent where processing is based on consent

These rights are not absolute and may be subject to exemptions or legal requirements.

We may need to verify your identity before responding to certain requests.

To exercise a data protection right, contact: office@sparksecuritysolutions.co.uk .

15. Marketing Communications

Where we send direct marketing communications, we will do so only where permitted under applicable law.

Where consent is required, you may withdraw your consent or unsubscribe from marketing communications at any time.

Service communications relating to an enquiry, quotation, appointment, job, invoice or existing customer relationship are separate from optional marketing communications.

16. Special Category and Sensitive Information

Our normal services do not require customers to provide special category personal data.

Please do not send health information, identification documents or other sensitive personal information unless it is genuinely necessary and has been specifically requested for a legitimate purpose.

17. Children’s Privacy

Our services and website are not directed at children. We do not knowingly seek to collect personal information from children through this website.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us.

18. Automated Decision-Making

We do not currently use solely automated decision-making that produces legal or similarly significant effects for customers through this website.

19. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of external websites. You should review the privacy information provided by the relevant third party when using its website or service.

20. Complaints

If you have a concern about how we have handled your personal information, please contact us first so that we can investigate the matter.

You also have the right to raise a complaint with the UK data protection supervisory authority, the Information Commissioner’s Office (ICO).

ICO information is available at ico.org.uk .

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, business processes or applicable legal requirements.

The latest version will be published on this page together with the updated revision date.